Chaotic User Experience

From MgmtWiki
Revision as of 20:56, 7 October 2021 by Tom (talk | contribs) (The User)

Jump to: navigation, search

Full Title

It is mid 2021 and the forces working on Identity Management appear to be converging on religious wars.

The Happy Present

The Reformation

The Counter-reformation

The Inquisition

The User

So where is the unhappy user in all this? The various religions all purport to be in the business of saving the user's private souls. But do either of combatants actually ask the user what they might prefer? Not yet it seems. None of the use cases from either side actually address the user experience. Every use case is must one more attempt at proving that the writer's religion is the best one.

The net effect of religious wars is just to proliferate the number of choices for the user and divide on side from the other. It is time for this to stop, but religious wars seem to be incapable of seeking unity.