Difference between revisions of "Patient Experience"
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===Patient Follow-though=== | ===Patient Follow-though=== | ||
| − | *The care plan | + | *The care plan may not work and the patient may not communicate that with the provider. |
*While technically the patient has the responsibility for following good healthcare plan the provider must recognize: | *While technically the patient has the responsibility for following good healthcare plan the provider must recognize: | ||
#The patient may agree, but not understand what the instructions mean, or not accept the effort, cost or experience of following the plan. | #The patient may agree, but not understand what the instructions mean, or not accept the effort, cost or experience of following the plan. | ||
Revision as of 17:10, 24 January 2019
Contents
Full Title or Meme
A good Patient Experience is only created where the patient is informed and involved in their care plan.
Context
healthcare interoperability has been a great pain point to date with one of the primary barriers being the lack of a true business incentive to compel providers and EHR developers to be “open” with this ever-so-important data. To this end, in recent proposed regulations, federal health leaders have clamped down, perhaps harder than ever before, in their ongoing effort to guide stakeholders to a world in which seamless health data exchange is the norm, rather than a rarity.
Problems
In the absence of a single payer health care network, the US is blessed with a plethora of solutions, but plagued with the resultant lack of interoperability.
Solutions
Patient Histories
It is generally agreed that it is better for doctors to have a full set of patient health histories to enable adequate care, especially in life-or-death emergency cases.
FHIR, pronounced 'fire' is working on Information Sharing APIs, but has not yet dealt with Federated Trust.
Patient Care Plan
- The best Patient Experience will come from empathy with the patients journey, including the fear and discomfort that they will inevitably experience.
- The only valid care plan is one that the patient understands and agrees is best for them.
Patient Follow-though
- The care plan may not work and the patient may not communicate that with the provider.
- While technically the patient has the responsibility for following good healthcare plan the provider must recognize:
- The patient may agree, but not understand what the instructions mean, or not accept the effort, cost or experience of following the plan.
- The patient may not have the ability to remember or perform all the steps required.
- The patient will get other advice from professional and commercial sites that contract the care plan.
User Research
- The only way to judge the patient's satisfaction is to ask them.
- The only way to improve the patient's satisfaction is to try different strategies and, again, ask for feedback.
