Difference between revisions of "Service Design"

Latest revision as of 11:32, 24 September 2022

Full Title or Meme

The User Experience design for a Web Service

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jaan

Sep 19th at 7:36 AM

@channel does anyone here have experience with service design? i'm starting to ethnographic fieldwork for mapping user journeys with clinical decision support, and would love to chat with anyone who has done this sort of thing before. the resources i've found helpful are https://www.thefieldstudyhandbook.com/ and https://www.healthdesignlab.com/book and https://www.dropbox.com/s/u05z93m72okbdod/Contextual%20Inquiry%20for%20Medical%20Device%20Design.pdf?dl=0 thefieldstudyhandbook.comthefieldstudyhandbook.com The Field Study Handbook The Field Study Handbook is the comprehensive how-to, why-to guide to running international field research projects. white_check_mark eyes raised_hands

8 replies

Christoph Steinlehner

 5 days ago

Hi, I have done Service Design and User / Customer Journey Mapping etc. Happy to chat about things.

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Molly Maher

 5 days ago

I used CI and similar methods, but not for CDS specifically. One colleague with HCI expertise might be a good reference for methods/pubs, happy to intro if you're interested http://www.deankaravite.com/ deankaravite.comdeankaravite.com Dean Karavite's Web Page Dean Karavite has experience in outcomes research, healthcare information technology, human computer interaction and assistive technology.

jaan

 5 days ago

thank you @Christoph Steinlehner ! dm'ed :slightly_smiling_face:

jaan

 5 days ago

and wow yes would love an intro to dean if they might be available to chat @Molly Maher

-- thank you! my best email is jaan@onefact.org and cv is jaan.io/cv (i see we have a lot of shared biomedical informatics background :slightly_smiling_face:

juhan

 5 days ago

Galavanting around the planet for years and asking "whats in your bag" = cushy gig if you can get it. And yes, Jan's book is good (and gorgeous). All hail, Design. Design is dead.

juhan

 5 days ago

We've worked on over a dozen CDS services, some with field studies, some with expert review, etc. What discipline of medicine are you jamming on? Adults vs kiddos? etc PS: CDS licensing is a fustercluck. AHRQ hasn't had the fortitude to put together a legal framework for using artifacts. @$!#!@

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juhan

 5 days ago

FluxNotes, an open source CDS/problem-oriented service, that sat on top of Epic, piloted for validating MCODE at Dana Farber: https://github.com/standardhealth/shr-design/tree/master/Flux%20Notes I believe several companies have used it for testing CDS (Optum CDS group leveraged FluxNotes for their own CDS work).

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jaan

 4 days ago

so cool @juhan ! right now we used https://arxiv.org/abs/1904.05342 to do billing revenue cycle / clinical documentation improvement for the NYP/CUMC system and fund our open source work. my next goal is to use what we've built to predict hospital wide quality measures such as readmission. would love to think through our roadmap to doing this with you :slightly_smiling_face: arXiv.orgarXiv.org ClinicalBERT: Modeling Clinical Notes and Predicting Hospital Readmission Clinical notes contain information about patients that goes beyond structured data like lab values and medications. However, clinical notes have been underused relative to structured data, because...

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