Digital Cash
Defintion
Solutions
Digital Euro
The ECB has also made further progress on the design Of the digital euro. An accessibility Strategy is being defined for the digital euro app to ensure that it is accessible to everyone, including people With physical disabilities, IOW digital skills or learning impairments. The ECB has developed user journeys and user experience guidelines to ensure a consistent and intuitive interface across both the digital euro app and the apps Of participating payment service providers (PSPs).
In parallel, the ECB has been working to better understand the needs and desired features Of digital euro users and market participants. In late 2024 the ECB directly engaged With small merchants and vulnerable consumers through in• depth focus groups and individual interviews in every euro area country. The goal Of these activities was to explore the experience 01 these groups With existing digital payment methods, identify the challenges they face and learn how a digital euro could Otter improvements on current solutions. The findings Will be published in the second half Of 2025. In addition, quantitative studies shed further light on What people expect from payment methods and applications, and What would make them consider switching their current preferences.
The ECB has also been working closely with consumer associations to ensure that the voices of under-represented groups, such as minors and people with disabilities, are heard. The goal is to better understand how these groups perceive the current design of the digital euro, team which features they value most and identify ways to address their specific needs and concerns. This collaboration a further step towards designing a digital euro that is inclusive and accessible to everyone. The findings from this research will be published in the second half of
The ECB has also hosted sessions with industry experts nominated by the ROG on subject areas such as latency and dispute management. In sessions market participants provided input the end-to-end latency of transactions flow, helping to inform the development of latency requirements for digital euro transactions. Similarly, expert sessions have increased participants' understanding Of market concerning and — a key in ensuring end-user protection in digital euro transactions.
