Power of Passengers
From MgmtWiki
Full Title
Created as a Solution for TSA’s Power of Passengers Challenge
Context
This document is written as a series of use cases followed by description of the solution.
Goals
To satisfy all three of these areas of interest:
- Security Effectiveness – Improved security outcomes, improved false alarm rate, increased detection of prohibited items, improved identification of malifactors, better situational awareness of security performance and effectiveness.
- More Efficient Options for Screening Passengers – More efficient use of screening personnel, decreased number of procedural steps, decreased cost per passenger screened, increased passenger screening speed, increased number of passengers screened, improved use of airport infrastructure (physical constraints).
- Improved Passenger Experience – Decreased passenger queue wait times, improved passenger divestiture of items, increased predictability of experience, improved ease of experience, greater levels and options for autonomy and self-service.
Use Cases
Solution
References
- [challenge.gov/challenge/power-of-passengers-challenge/#description TSA challenge description]
