Power of Passengers
Contents
Full Title
Created as a Solution for TSA’s Power of Passengers Challenge
Abstract
This document is written as a series of use cases followed by description of the solution. That solution will be based on giving more control of passengers in addressing the requirements for speedy checkin, initially for just security issues, but eventually for all aspects of the travel. While this is written as though the process occurs at airports, where the greatest volume occurs, it is intended to be equally useful for all modes on transportation: air, ground and water and for both ends of the flow so that immigration can be facilitated with the same data set. This is especially germane for the COVID-19 requirements. For example, a business woman wants to take a day trip on the Black Ball Ferry from Port Angeles WA to Victoria BC. Getting back on the homeward leg would be as important as getting on the outbound leg.
Goals
To satisfy all three of these areas of interest:
- Security Effectiveness – Improved security outcomes, improved false alarm rate, increased detection of prohibited items, improved identification of malifactors, better situational awareness of security performance and effectiveness.
- More Efficient Options for Screening Passengers – More efficient use of screening personnel, decreased number of procedural steps, decreased cost per passenger screened, increased passenger screening speed, increased number of passengers screened, improved use of airport infrastructure (physical constraints).
- Improved Passenger Experience – Decreased passenger queue wait times, improved passenger divestiture of items, increased predictability of experience, improved ease of experience, greater levels and options for autonomy and self-service.
Use Cases
- In all cases the health experience of the DHS personnel and other passengers is improved if COVID-19 eligibility is validated before the process even begins.
- Assumption, all conditions of travel are fixed at least 24 hours before departure so that check-in at home can be enabled.
Single International
- Additional goal, the passenger is not allowed through security until all conditions for the travel at both ends of the trip are met.
Family of 5 Domestic
- Additional goal - all certificates can be checked with a single credential presentation bundle.
