Human Insight

Full Title or Meme

Beyond Usability: Seven Ways Human Insight Can Improve Results Throughout Your Business

Revoked or Expired ID

Many cases of abuse can be traced to the idea that certificates can expire or be revoked. This doesn't work well for older residents or others with limited digital competencies. Here is a case where a 92-year old man could not withdraw money because of an expired ID. As in other cases, the bank called the police, who, in at least one case, solved the problem in a human way. https://www.yahoo.com/news/cop-rescues-92-old-man-214100941.html

References

• Also see wiki page Human Computer Interaction