Difference between revisions of "Patient Experience"
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==Context== | ==Context== | ||
− | + | This experience document focuses on only two subjects, the patient and the provider. It may be that others are involved or that different names are given to the subjects, but in the majority of cases their will be a mapping to these two subjects. | |
==Problems== | ==Problems== |
Revision as of 17:12, 24 January 2019
Contents
Full Title or Meme
A good Patient Experience is only created where the patient is informed and involved in their care plan.
Context
This experience document focuses on only two subjects, the patient and the provider. It may be that others are involved or that different names are given to the subjects, but in the majority of cases their will be a mapping to these two subjects.
Problems
In the absence of a single payer health care network, the US is blessed with a plethora of solutions, but plagued with the resultant lack of interoperability.
Solutions
Patient Histories
It is generally agreed that it is better for doctors to have a full set of patient health histories to enable adequate care, especially in life-or-death emergency cases.
FHIR, pronounced 'fire' is working on Information Sharing APIs, but has not yet dealt with Federated Trust.
Patient Care Plan
- The best Patient Experience will come from empathy with the patients journey, including the fear and discomfort that they will inevitably experience.
- The only valid care plan is one that the patient understands and agrees is best for them.
Patient Follow-though
- The care plan may not work and the patient may not communicate that with the provider.
- While technically the patient has the responsibility for following good healthcare plan the provider must recognize:
- The patient may agree, but not understand what the instructions mean, or not accept the effort, cost or experience of following the plan.
- The patient may not have the ability to remember or perform all the steps required.
- The patient will get other advice from professional and commercial sites that contract the care plan.
User Research
- The only way to judge the patient's satisfaction is to ask them.
- The only way to improve the patient's satisfaction is to try different strategies and, again, ask for feedback.